Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional to join our team. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our clients. This is a full-time position based in Gurgaon, Haryana, India, with an employment type of Full-Time. As a fresher, no prior experience is required.

Qualifications and Skills

• Strong verbal communication skills
• Fluent English language proficiency
• Strong written communication skills
• Creative problem-solving abilities
• Analytical and logical thinking
• Customer service mindset
• Experience with Customer Relationship Management (CRM) software is a plus
• Ability to handle challenging situations with empathy and patience
• Commitment to delivering high-quality service
• Ability to prioritize and manage multiple tasks effectively
• Attention to detail and accuracy
• Ability to work well in a team

Roles and Responsibilities

• Responding to customer inquiries and resolving issues promptly and accurately
• Assisting customers via email, phone, and chat to provide comprehensive support
• Identifying and assessing customer needs to achieve customer satisfaction
• Maintaining knowledge of company products and services
• Providing product recommendations and guiding customers to make informed decisions
• Escalating complex issues to the appropriate department or management
• Ensuring a positive and professional customer experience at all times
• Recording and maintaining customer interaction details in CRM system
• Adhering to company policies and procedures
• Contributing to the team's overall performance and goals