Role Objective:

The role objective is to develop and implement the sales strategies to increase the sales of One Engage (sister concern of One Global) services.

Key Responsibilities & Accountabilities:

Strategic:

• Monitor sales performance and adjust strategies as and when needed to achieve sales targets.
• Develop and maintain relationships with clients and their accounts.
• Maintain knowledge of industry trends, products, and competitor activities to provide competitive advantages.
• Analyze sales data and market trends to make informed business decisions.
• Develop tactics for lead generation (e.g., cold calling, email campaigns, networking events, content marketing).
• Adapt to One Engage sales plan based on market changes, client needs, and competitive dynamics.

Operational:

• Initiate contact with potential clients through cold-calling or responding to inquiries generated from advertisements, marketing, email campaigns, networking events.
• Create relationships with clients to identify their potential needs and qualify their interests and viability to drive sales.
• Present service details to clients once their needs are identified.
• Move solid leads through the marketing funnel, to a sales opportunity, and arranging in-person meetings, emails, or phone calls.
• Follow up with potential clients who expressed interest but did not purchase any services.
• Maintain a work environment by complying with procedures, rules, and regulations.
• Develop a smooth onboarding process for new clients, outlining the steps from contract signing to service launch.
• Seek opportunities to upsell or cross-sell additional services as the client's needs evolve.

People:

• Understand our ideal clients and how they relate to our services.
• Perform regular follow-up calls or emails and facilitate communication with existing clients to ensure their satisfaction and identify new potential needs.

Education & Qualifications:

• Bachelor’s degree in business administration or marketing (Customer experience, customer engagement or related field).
• Additional courses in sales techniques, marketing, and communication may be advantageous.

Experience:

• Minimum of 5-8 years of experience in sales, preferably in the Customer Engagement fields (customer experience / customer service).
• Extensive knowledge of outsourcing customer experience/service/engagement industry.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.

Soft Skills:

• Excellent communication skills in English and Arabic languages (verbal and written).
• Strong interpersonal, teamwork, and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Excellent customer service skills and the ability to resolve customer issues.
• Must be detail oriented with high degree of accuracy.
• Ability to develop and implement sales strategies to achieve sales targets.
• Good time management and analytical skills.
• Good telephone etiquette and computer literacy skills.
• Self-motivated