Greetings From Visit Health Pvt Ltd,

1. Building long term relationship with key clients.

2. Increasing existing volumes by interacting regularly with client’s and also helping the sales team bycross selling and upselling the service or product

3. Monitoring all the set SLA’s by periodical reviews with different stakeholders

4. Act as point of contact for complaints or grievance management

5. Ensuring the medical appointments scheduling within TAT of 4 hours

6. Arranging monthly/weekly review calls with the Insurer

7. Collaborating closely with other departments (like Call Centre, QC Team, Billing Team, other

location Branches) to build strategies

8. Ensuring regular MIS flow to the Insurer as per the required format and data

Make sure the medical reports TAT targets are met month on month.

9. Escort the HNI customers for their medical check-up as and if required

Skills, Knowledge & Qualifications (Framework required by the position)

1. Graduate/Post Graduate with Minimum 4-5 years of experience in client management preferably in Insurance/ TPA industry

2. Good understanding of Life Insurance operations

3. Good Knowledge of MS Office

4. Strong process & team management skills

Personal Attributes & Competencies

1. Should be Flexible.

2. Should be work result oriented.

3. Good communication skills.

4. Time management skills.