JOB DESCRIPTION – Customer Support Executive

Company: Futuretek Commerece Pvt. Ltd.

Brand Name: GetePay

Company URL: GetePay

About Organisation:-

Futuretek Commerce LLP (Getepay) was founded in August 2016 to provide solutions to various Industries through innovative and cost-effective solutions. In October 2020 Futuretek Commerce LLP was converted to Futuretek Commerce Pvt Ltd. Getepay is a Merchant Service Platform which enables the merchant to manage different aspect of its business and also collect payments from its customers. Getepay has been thus providing innovative and user friendly easy to use digital platform to be used by different categories of merchants especially small and medium size merchants (SMEs/MSMEs). Getepay payment platform provides both online and offline payment options to the merchants available through web, mobile and UPI QR. Getepay has on-boarded more than 1 Million merchants on its

platform web and Mobile app in partnership with more than 50 + banks. Getepay Payment Aggregation platform allows the merchants to collect payments from their customers from multiple payment options, be it credit card, debit card, Net banking, UPI, IMPS and/or other payment modes. When you join Getepay, you join a culture of purpose and belonging – where your growth is priority, your identity is incorporated, and the work you do matters.

We believe that economies that include everyone everywhere, uplift everyone everywhere.

Position: Customer Support Executive

Experience: Freshers

Location: Murlipura, Jaipur

Job Type: Permanent, WFO

Job Responsibility:

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

• Building and maintaining profitable relationships with key customers.

• Overseeing the relationship with customers handled by your team.

• Resolving customer complaints quickly and efficiently.

• Keeping customers updated on the latest products in order to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these.

• Conducting business reviews using CRM programs.

• Knowing your competition and strategizing accordingly.

• Customer Relationship Manager Requirements:

• A bachelor’s degree in administration or a related field.

• A minimum of 3 years’ experience.

• Excellent interpersonal and communication skills.

• Proficient in all Microsoft applications.

• Superior product knowledge.

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction.

Preferred Skill:

• Good Communication

• Good Excel skill

• Working with Fintech/ Payment Gateway Organization or finance related projects will be added advantage.

Education Qualification:

Any Graduate