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Customer Support Executive

Jaitapur
Jaipur
Full-Time
Junior: Less than 1 year
1L - 3L (Per Year)
Posted on Sep 06 2024

About the Job

Skills

Excellent communication skills
Problem-solving abilities
Patience in dealing with difficult situations
Empathy towards customers
Ability to multitask
Knowledge of product/service offerings
Attention to detail
Ability to remain calm under pressure

JOB DESCRIPTION –

Company: Futuretek Commerece Pvt. Ltd.

Brand Name: GetePay Company URL: GetePay

About Organisation-

Futuretek Commerce LLP (Getepay) was founded in August 2016 to provide solutions to various Industries through innovative and cost-effective solutions. In October 2020 Futuretek Commerce LLP was converted to Futuretek Commerce Pvt Ltd. Getepay is a Merchant Service Platform which enables the merchant to manage different aspect of its business and also collect payments from its customers.

Getepay has been thus providing innovative and user friendly easy to use digital platform to be used by different categories of merchants especially small and medium size merchants (SMEs/MSMEs). Getepay payment platform provides both online and offline payment options to the merchants available through web, mobile and UPI QR.

Getepay has on-boarded more than 1.5 Million merchants on its platform web and Mobile app in partnership with more than 100 + banks. Getepay Payment Aggregation platform allows the merchants to collect payments from their customers from multiple payment options, be it credit card, debit card, Net banking, UPI, IMPS and/or other payment modes. When you join Getepay, you join a culture of purpose and belonging – where your growth is priority, your identity is incorporated, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere.

Position:

Experience: Freshers – 02 Years

Location: Plot no 60, Vishwamitra Nagar, Murlipura, Jaipur – 302039

Job Type: Permanent, WFO

Education Qualification: Any Graduate

Salary : Negotiable

Job Responsibility:

We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

· Delivering presentations and demonstrations to prospective and current clients

· liaising with those developing products/services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behaviour and/or any potential changes clients would like

· helping the sales team to reach targets

· conducting research into the industry – including competitor research

· encouraging clients to buy extras, upgrades etc

· potentially considering new markets or clients to contact, based on your knowledge of both the

About the company

GetePay is a payment gateway company that provides easy end to end solutions to the merchant to efficiently manage all their financial needs at one place. Currently we have over 8 lakh plus merchants on board with us who finds our payment solutions best in industry. we provide complete comprehensive and customized payment solutions like , payment suite , digital store, sales khata, link base ...Show More

Company Size

201-500 Employees

Headquarter

Jaipur

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