• Monitor accounts to identify outstanding debts

• Investigate historical data for each debt or bill

• Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

Requirements and skills

• Proven experience as a Collection Specialist or similar role

• Knowledge of billing procedures and collection techniques (e.g. skip

tracing)

• Familiarity with laws related to debt collection (e.g. FDCPA)

• Working knowledge of MS Office

• Comfortable working with targets

• Patience and ability to manage stress

• Excellent communication skills (written and oral)

• Skilled in negotiation

• Problem-solving skills

• Associate’s/Bachelor’s degree is a plus

• Two Wheeler