·       Responsible for Maintaining & managing the documentation as well as data entry and management work for the assigned service team.

·       Handle & maintain records/reports regarding the calls/customer complaints & manage customer communication for call updates

·       Collecting and co-ordinating for Daily Call report & entry in ERP software

·       Assist Service manager for managing team & mapping for client calls communication & co-ordination

·       Co-ordinate for project handover process as per the checklist

·       expenses/vendor invoices/courier exp etc. maintain data base and sync with accounts for the clearance & filing management of respective bills/invoice along with receipts

·       Maintaining the attendance of on-site team

·       Maintaining and managing timely Vendor/OEM follow up for RMA delivery & dispatch as per process.

. Co-ordinate and follow up for Preventive Maintenance as per scheduled time