JOB DESCRIPTION:

• Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts.

• Manage large inbound calls.

• Provide accurate, valid and complete information by using the right methods/tools.

• Follow communication procedures, guidelines and policies.

• Take an extra mile to engage customers.

• Excellent Communication in Hindi is mandatory.

• Strong phone contact handling skills and active listening.

• Ability to multitask, prioritizes, and manages time effectively.

• Customer orientation and ability to adapt/respond to different types of characters.

• Proven customer support experience is an added advantage.