Customer support executive (voice process)19
Applications
19
Applications
Hosur
Full-Time
Junior: 1 to 3 years
₹ 2L - ₹ 3L (Per Year)
Posted on Mar 22 2024
About the Job
Skills
Interpersonal Skills
Communication skills
Customer Service
Domestic voice process
Hindi communication
English communication
Roles and responsibilities.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt to and respond to different characters.
- A proven customer support experience is an added advantage.
Qualifications and experience
- Graduates from any stream.
- Fresher or 0 to 2 years in customer care domestic voice process.
- Excellent communication in Hindi and English is mandatory.
Office address: No. 315, Mahalakshmi Towers, Rayakottai Road, opposite TNEB, Hosur, Tamil Nadu, 635109.
Mobile Number: 7200219505.
About the company
Earnest and confident enough we were, we took all possible efforts to realize our college day dreams of setting up an IT venture. With sparkling confidence and boundless curiosity, like that of a sponge in water, we absorbed all technicalities and honed our skills from every possible channel around us. Social marketing was the order of the day then with enormous opportunities to explore and grow. ...Show More
Earnest and confident enough we were, we took all possible efforts to realize our college day dreams of setting up an IT venture. With sparkling confidence and boundless curiosity, like that of a sponge in water, we absorbed all technicalities and honed our skills from every possible channel around us. Social marketing was the order of the day then with enormous opportunities to explore and grow. That along with the fact that we had inclination for the same naturally made us choose that industry. The name - genxlead. We wanted our brand to reflect our thought. And since our notion in venturing out was to lead the change in the social marketing media for the next generation, we called ourselves genxlead. ...Show Less
Industry
Advertising Services
Company Size
51-200 Employees
Headquarter
Chennai
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