Roles and responsibilities.

• Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Manage large inbound calls.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.
• Customer orientation and ability to adapt to and respond to different characters.
• A proven customer support experience is an added advantage.

Qualifications and experience

• Graduates from any stream.
• Fresher or 0 to 2 years in customer care domestic voice process.
• Excellent communication in Hindi and English is mandatory.

Office address: No. 315, Mahalakshmi Towers, Rayakottai Road, opposite TNEB, Hosur, Tamil Nadu, 635109.

Mobile Number: 7200219505.