Roles and Responsibilities: Inbound Calls II Customer Service II Problem Solving

• Manage incoming calls and customer service inquiries

• Provide information about products and services and record details of complaints

• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken

• Follow up to ensure that appropriate actions are taken on customer requests

• Refer unresolved customer grievances or special requests to designated departments for further investigation

Qualification: Graduate

Experience: 1 Yr in BPO is Must

Language required: English+ Hindi only

Salary range : 3 LPA- 3.5 LPA

Shift: Rotational shift

Work from Office