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CUSTOMER SERVICE AGENT
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CUSTOMER SERVICE AGENT3
Applications
3
Applications
Chennai
Full-Time
Junior: 1 to 3 years
₹ 20K - ₹ 40K (Per Month)
Posted on May 13 2024
About the Job
Skills
TRAVEL BOOKINGS
TICKETS ISSUING
TOURS AND TRAVELS
Customer Service Management
Amadeus Altéa Customer Management System (CMS)
Galileo
FOR A LARGE INTERNATIONAL TRAVEL COMPANY WITH 14O BRANCHES GLOBALLY
Interested Candidate Share Your Resume : irajeswari.genesis@gmail.com
8072481869 | 7871339827
Note:
Candidates must have Amadeus & Galileo ticketing tool software exposure
Candidate must have good communication skills in English & Hindi
Willing to work on rotational shifts
Job Description:
- Provide personable and efficient assistance across phone, email, and live chat platforms.
- Address customer queries regarding travel arrangements such as flight bookings,
accommodations, and tour packages.
- Handle customer grievances with professionalism and empathy, striving for swift resolution.
- Guide customers through our website, aiding in bookings and reservation management.
- Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation
- Maintain meticulous customer records within our CRM system.
- Stay abreast of product and policy updates to furnish accurate information.
- Achieve or surpass performance benchmarks for customer satisfaction and issue
resolution.
- Engage in ongoing training and coaching sessions to enhance service proficiency.
Requirements:
- Bachelor's degree or equivalent experience.
- Minimum 2 years in customer service, travel industry experience is must.
- Exceptional communication skills for effective interaction.
- Strong problem-solving aptitude, prioritizing prompt resolution.
- Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must.
- Ability to manage multiple tasks in a dynamic environment.
- Flexible working in shift’s, including evenings, weekends, and holidays.
- Capacity to work autonomously or collaboratively.
- Understanding of B2B, B2C, and corporate tools online is advantageous.
About the company
Based in Chennai, Genesis Placement Services has been serving the Indian market since 2000. We have witnessed plenty of changes and helped many candidates and clients all over India realize their ambitions. Our business is built on our team’s passion, experience, integrity and 100% focus. Regardless of whether you are a candidate or client, we guarantee you a personalized service, powered by a te ...Show More
Based in Chennai, Genesis Placement Services has been serving the Indian market since 2000. We have witnessed plenty of changes and helped many candidates and clients all over India realize their ambitions. Our business is built on our team’s passion, experience, integrity and 100% focus. Regardless of whether you are a candidate or client, we guarantee you a personalized service, powered by a team of dedicated niche technology recruitment professionals, who truly understand the nature and pace of this unique industry. ...Show Less
Industry
Banking
Company Size
2-10 Employees
Headquarter
Chennai
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