FOR A LARGE INTERNATIONAL TRAVEL COMPANY WITH 14O BRANCHES GLOBALLY

Interested Candidate Share Your Resume : irajeswari.genesis@gmail.com

8072481869 | 7871339827

Note:

Candidates must have Amadeus & Galileo ticketing tool software exposure

Candidate must have good communication skills in English & Hindi

Willing to work on rotational shifts

Job Description:

• Provide personable and efficient assistance across phone, email, and live chat platforms.
• Address customer queries regarding travel arrangements such as flight bookings,

accommodations, and tour packages.

• Handle customer grievances with professionalism and empathy, striving for swift resolution.
• Guide customers through our website, aiding in bookings and reservation management.
• Post sale queries like Refund, Re-issue, Void, cancellation & Voucher generation
• Maintain meticulous customer records within our CRM system.
• Stay abreast of product and policy updates to furnish accurate information.
• Achieve or surpass performance benchmarks for customer satisfaction and issue

resolution.

• Engage in ongoing training and coaching sessions to enhance service proficiency.

Requirements:

• Bachelor's degree or equivalent experience.
• Minimum 2 years in customer service, travel industry experience is must.
• Exceptional communication skills for effective interaction.
• Strong problem-solving aptitude, prioritizing prompt resolution.
• Familiarity with GDS systems like Travelport, Amadeus, and Sabre is a must.
• Ability to manage multiple tasks in a dynamic environment.
• Flexible working in shift’s, including evenings, weekends, and holidays.
• Capacity to work autonomously or collaboratively.
• Understanding of B2B, B2C, and corporate tools online is advantageous.