Company Overview

Genesis HR Services, established in 2011, is committed to fueling the growth of the industry by facilitating the careers of talented individuals. We believe in innovation and strive to redefine our processes to acquire the right talent pool for our clients. Our balanced service-line approach ensures robust service management for our clients and customers.

Job Overview

We are seeking a International Voice Process professional to join our team at Genesis HR Services, a leading service providing company in Bangalore. As a Junior International Voice Process, you will be responsible for handling international customer calls and providing exceptional customer service. This position requires 1 to 3 years of experience in the voice process domain.

Qualifications and Skills

• 0 - 1.6 years of experience in international voice process or customer service role
• Excellent verbal and written communication skills in English
• Strong customer service orientation
• Ability to handle multiple tasks and prioritize accordingly
• Good problem-solving and decision-making skills
• Attention to detail and accuracy
• Ability to work in a fast-paced, team-oriented environment
• Flexibility to work in night shifts or rotational shifts
• Knowledge of customer relationship management (CRM) software is a plus
• Any Non-Engineering Background Candidate can apply

Roles and Responsibilities

• Handle international customer calls and provide prompt and efficient service
• Assist customers with inquiries, requests, and issue resolution
• Ensure high customer satisfaction by building rapport and understanding customer needs
• Document all customer interactions and maintain accurate records
• Follow communication procedures, guidelines, and policies
• Collaborate with team members to achieve individual and team goals
• Stay updated with product and service knowledge
• Escalate unresolved issues appropriately
• Adhere to company policies and procedures