Position Name: Service Delivery Executive

Location: Trivandrum

Years of Experience: 2 - 3 years

Job profile: Rotational 24 X 7

Job code: OP03/JR

Job Description

Build up a deep knowledge of system and ensure that products are configured in accordance with customer requirements and to provide support and clarifications to the customer.

Responsibilities

• Degree/Diploma with 3-4 years’ experience in Banking /financial sector/any relevant domains is a must.
• Need to have a clear understanding & working experience with banking systems, interfaces, processes, certifications, TP integration cycles and partners (operations, and various business units).
• Conducts detailed analysis of queries raised, performing gap analysis between current and desired processes and systems, root cause analysis, and ensuring the appropriate divisions / vendors / partners are involved.
• Responsible for manning the production support mailbox & internal tracking tools as the main communication as Level 1 and 2 support (Experience with Jira / DevOps will be an added advantage).
• Make sure of system availability as per SLA across clients / applications / interfaces.
• Proactively participate in user acceptance testing projects. Develop testing scenarios and scripts, identify and document functional test cases, write and execute test scripts for all upgrades or conversions.
• Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day and intraday proactive checks across applications and raise alerts in case required.
• Able to work in 24X7 shift based environment, and support implementations & scheduled releases.
• Must be very fluent in English, strong written, oral communication skills and able to manage user / vendor / customer.
• Experience with any scheme / network certification process with previous firms will be an added advantage.
• Support Disaster Recovery Test and Business Continuity activities.