Company Overview

Gamut HR Solutions is dedicated to connecting individuals with suitable job opportunities, offering tailor-made recruitment solutions. With a small, dynamic team of 2-10 employees and headquartered in Hyderabad, Gamut HR Solutions excels in personalizing human resource services, ensuring clients find ideal job placements efficiently. Visit our website at Gamut HR Solutions.

Job Overview

We are seeking an experienced Shift Manager for our restaurant cafe in Hyderabad. This full-time, mid-level position requires a professional with 4 to 6 years of relevant work experience. The ideal candidate will possess a strong leadership background alongside customer service excellence and food safety knowledge, ensuring smooth operational shifts.

Qualifications and Skills

• Leadership skills (Mandatory skill) are essential, demonstrating the ability to guide and motivate staff effectively in a fast-paced environment.
• Expertise in customer service (Mandatory skill), ensuring that guests receive a positive dining experience with attention to detail and responsiveness.
• In-depth knowledge of food safety standards (Mandatory skill) to maintain a clean and compliant café environment at all times.
• Strong time management abilities to efficiently prioritize tasks and manage multiple responsibilities during shift operations.
• Problem-solving skills for addressing and resolving operational issues swiftly, maintaining a seamless service.
• Effective communication skills are vital for interaction with staff, guests, and management, ensuring clarity and efficiency.
• Ability to work collaboratively within a team, fostering a supportive and cooperative work environment.
• Proficiency in inventory management to oversee stock levels, ensuring timely ordering and minimizing waste.

Roles and Responsibilities

• Manage daily operational oversight of restaurant shifts to deliver high-quality service and customer satisfaction.
• Ensure compliance with health and safety regulations, maintaining cleanliness and safety standards in all areas.
• Train, supervise, and evaluate team members to enhance performance and productivity.
• Monitor customer service practices, implementing feedback strategies to improve guest experiences continuously.
• Handle customer complaints efficiently, resolving issues and turning challenging situations into positive outcomes.
• Optimize staff schedules to maintain adequate workforce coverage during peak and off-peak hours.
• Maintain an accurate inventory of food and beverage supplies, ordering as needed to prevent shortages.
• Collaborate with management in driving sales initiatives and promotional activities to boost profitability.