Company Overview

Gamut HR Solutions is dedicated to helping individuals find the right job fit, ensuring a perfect match between employers and job seekers. Based in Hyderabad, with a dedicated team of 2-10 employees, we strive to offer tailored solutions for both clients and candidates. Discover more at our website: gamuthrsolutions.com.

Job Overview

We are seeking a dynamic and experienced hostess for a mid-level position at Gamut HR Solutions in Hyderabad. The ideal candidate will have a proven track record with 4 to 6 years of experience in hospitality or customer-focused roles. This is a full-time position that offers a stimulating work environment and a chance to showcase outstanding customer service skills.

Qualifications and Skills

• Proven experience using customer service skills to create a welcoming environment for guests.
• Proficiency with point of sale systems to efficiently handle guest transactions (Mandatory skill).
• Excellent communication skills to interact positively with guests and team members (Mandatory skill).
• Experience with reservation management software to coordinate guest bookings effectively.
• Ability to multitask in a fast-paced environment, managing multiple guest requests simultaneously.
• Conflict resolution skills to address and resolve guest complaints promptly and professionally.
• Detailed menu knowledge to guide guests in making informed dining choices.
• Strong team collaboration capabilities to work harmoniously with other team members in delivering exceptional service.

Roles and Responsibilities

• Welcome guests upon arrival and ensure they are seated promptly according to reservation requirements.
• Maintain a positive and accommodating attitude while managing guest inquiries and concerns.
• Ensure accurate processing of guest orders and payments through point of sale systems.
• Coordinate with kitchen and service staff to facilitate smooth dining experiences.
• Update and manage reservation systems to reflect current seating and booking statuses.
• Provide guests with detailed information about menu offerings and specials.
• Assist in resolving any service-related issues to ensure guest satisfaction.
• Engage with guests to gather feedback, thereby enhancing service quality and guest experience.