Company Overview

Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting candidates with the right job opportunities. With a team of 2-10 employees, we focus on providing personalized recruitment solutions. Our mission is to ensure the right fit for both candidates and organizations. More information can be found at our website: http://gamuthrsolutions.com/.

Job Overview

We are seeking a Guest Relationship Executive Female for a full-time position at our Hyderabad location. This mid-level role requires a professional with 4 to 6 years of experience. The ideal candidate will be responsible for ensuring exceptional customer service and enhancing guest satisfaction through effective communication and problem-solving.

Qualifications and Skills

• Proven customer service skills to deliver an exceptional guest experience.
• Excellent communication skills for effectively conveying information to guests and team members.
• Upselling techniques to promote additional services and offerings. (Mandatory skill)
• Expertise in conflict resolution to manage and resolve inquiries and complaints.
• Proficiency in using CRM software to maintain customer records and streamline operations.
• Problem solving ability to address guest issues quickly and effectively.
• Strong interpersonal skills to build rapport with guests and create a welcoming atmosphere.
• Cultural awareness to respect and accommodate the diverse backgrounds of guests.

Roles and Responsibilities

• Greet and welcome guests, ensuring a pleasant experience from arrival to departure.
• Handle guest inquiries and complaints efficiently and professionally.
• Identify opportunities to upsell additional services and products to guests.
• Maintain updated records in the CRM software for accurate guest history and preferences.
• Coordinate with internal teams to ensure seamless service delivery.
• Actively listen to guest feedback and communicate this to the management for improvement.
• Foster a positive and professional environment, contributing to team success and guest satisfaction.
• Assist in development and implementation of guest relation strategies.