Company Overview

Gamut HR Solutions is a boutique firm headquartered in Hyderabad, specializing in connecting talented professionals with their ideal roles. As a close-knit team of 2-10 employees, we are dedicated to helping job seekers navigate their career path successfully. More information about our company can be found at gamuthrsolutions.com.

Job Overview

We are seeking an experienced Front Office Receptionist for a mid-level position in the hospitality industry. This full-time role is based in Hyderabad and requires between 4 to 6 years of professional experience. The ideal candidate will play an integral part in ensuring guests receive a positive first impression and experience.

Qualifications and Skills

• Customer service (Mandatory skill) - Ensure high levels of customer satisfaction and attend to guest inquiries in a friendly and attentive manner.
• Communication (Mandatory skill) - Excellent verbal and written communication skills essential for efficiently handling guest correspondence and interactions.
• Professionalism (Mandatory skill) - Maintain a polished appearance and behavior that reflects the hotel’s standards of excellence.
• Organization - Ability to manage guest reservations, check-ins, check-outs, and maintain departmental records systematically.
• Attention to detail - Ensure accuracy in all receptionist roles, from processing payments to logging guest information without errors.
• Multi-tasking - Capable of handling multiple guest requests and front desk activities concurrently without compromising service quality.
• Problem-solving - Efficiently identify and resolve guest issues and concerns, escalating to management when necessary.
• Knowledge of hotel operations - Familiarity with the daily activities of a hospitality front desk and standard booking procedures.

Roles and Responsibilities

• Greet guests with a warm and welcoming demeanor upon their arrival, ensuring that their check-in process is seamless and welcoming.
• Manage and prioritize multiple booking requests and phone calls while ensuring prompt responses and service delivery.
• Handle payment transactions, including the processing of cash, credit cards, and maintaining accurate records of all operations.
• Act as the main point of contact for guest service requests and ensure these are addressed appropriately and efficiently.
• Maintain an up-to-date knowledge of room availability and guest information to facilitate timely responses to inquiries.
• Coordinate with housekeeping and maintenance teams to report on and resolve guest issues or room defects promptly.
• Assist in the preparation of occupancy reports and contribute to hotel guest satisfaction goals.
• Ensure compliance with company policies, procedures, and hospitality industry regulations at all times.