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Front Office Manager - Tellapur

Front Office Manager - Tellapur25
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25
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About the Job
Skills
Company Overview
We are a dynamic hospitality company located in Hyderabad, committed to delivering exceptional guest experiences. Our team strives to create a welcoming environment for all our visitors through dedicated service and commitment to excellence.
Job Overview
We are seeking a highly organized and personable Front Office Manager for our location in Tellapur, Hyderabad. This is a full-time junior-level position. The ideal candidate should have a minimum of 1 year to a maximum of 3 years of relevant work experience in the hospitality industry.
Qualifications and Skills
- Proven experience as a front office manager or a similar role in the hospitality industry for at least 1 year.
- Strong communication and interpersonal skills to effectively interact with guests and staff.
- Ability to multitask and prioritize tasks in a fast-paced environment to ensure smooth operations.
- Proficiency in Microsoft Office Suite and hotel management software for efficient handling of tasks.
- Detail-oriented mindset to ensure precision in front office operations and guest services.
- Problem-solving skills to quickly address and resolve guest complaints and issues.
- Must have the ability to lead and motivate a team, ensuring high morale and productivity.
- Required fluency in English, both written and spoken, to effectively communicate with guests and staff.
Roles and Responsibilities
- Manage and supervise front office operations to ensure optimal hotel reputation and guest satisfaction.
- Train, schedule, and manage front office staff to deliver top-notch customer service consistently.
- Address guest inquiries, requests, and complaints in a timely and efficient manner.
- Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for occupancy.
- Oversee the reservation system and maintain an accurate record of bookings and accommodations.
- Implement and enforce policies and procedures for smooth front office operation.
- Maintain an organized and up-to-date record of all front office financial transactions.
- Prepare and present regular reports to the senior management regarding front office operations.
About the company
Company Size
2-10 Employees
Headquarter
Hyderabad
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