Company Overview

We are a dynamic hospitality company located in Hyderabad, committed to delivering exceptional guest experiences. Our team strives to create a welcoming environment for all our visitors through dedicated service and commitment to excellence.

Job Overview

We are seeking a highly organized and personable Front Office Manager for our location in Tellapur, Hyderabad. This is a full-time junior-level position. The ideal candidate should have a minimum of 1 year to a maximum of 3 years of relevant work experience in the hospitality industry.

Qualifications and Skills

• Proven experience as a front office manager or a similar role in the hospitality industry for at least 1 year.
• Strong communication and interpersonal skills to effectively interact with guests and staff.
• Ability to multitask and prioritize tasks in a fast-paced environment to ensure smooth operations.
• Proficiency in Microsoft Office Suite and hotel management software for efficient handling of tasks.
• Detail-oriented mindset to ensure precision in front office operations and guest services.
• Problem-solving skills to quickly address and resolve guest complaints and issues.
• Must have the ability to lead and motivate a team, ensuring high morale and productivity.
• Required fluency in English, both written and spoken, to effectively communicate with guests and staff.

Roles and Responsibilities

• Manage and supervise front office operations to ensure optimal hotel reputation and guest satisfaction.
• Train, schedule, and manage front office staff to deliver top-notch customer service consistently.
• Address guest inquiries, requests, and complaints in a timely and efficient manner.
• Collaborate with the housekeeping and maintenance teams to ensure rooms are ready for occupancy.
• Oversee the reservation system and maintain an accurate record of bookings and accommodations.
• Implement and enforce policies and procedures for smooth front office operation.
• Maintain an organized and up-to-date record of all front office financial transactions.
• Prepare and present regular reports to the senior management regarding front office operations.