Company Overview

Gamut HR Solutions is dedicated to bridging the gap between talent and opportunity, providing personalized recruitment services tailored to your needs. Operating with a nimble team of 2-10 employees, our headquarters in Hyderabad serves as the hub for our talent acquisition services, helping clients find the right kind of job across various industries. For more information, visit our website.

Job Overview

We are seeking a Front Office Executive to join our team in the hotel industry. This is a full-time, mid-level position located in Hyderabad. The ideal candidate should have 4 to 6 years of work experience. The Front Office Executive will play a crucial role in ensuring smooth operations and providing exceptional customer service.

Qualifications and Skills

• Customer service (Mandatory skill) - Demonstrated ability to provide a high standard of service to guests and resolve queries efficiently and courteously.
• Hospitality management (Mandatory skill) - Proven experience in managing front office operations in a hospitality setting, ensuring guest satisfaction.
• Communication skills (Mandatory skill) - Excellent verbal and written communication skills to interact effectively with guests and team members.
• Organizational skills - Strong ability to manage multiple priorities, ensuring tasks are completed effectively and efficiently.
• Problem-solving - Aptitude for identifying potential issues and developing practical solutions that enhance guest experience and operational efficiency.
• Attention to detail - Keen eye for detail to ensure accuracy in guest information, billing, bookings, and reports.
• Multi-tasking - Ability to handle different tasks simultaneously while maintaining a quality service level.
• Knowledge of hotel operations - Thorough understanding of standard operating procedures within a hotel environment.

Roles and Responsibilities

• Welcome and check-in guests in a friendly and efficient manner, providing them with a positive first impression of the hotel.
• Manage room reservations and ensure that guest requests and preferences are accommodated promptly.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions to assist guests effectively.
• Handle guest concerns and complaints with professionalism, aiming to resolve issues swiftly and satisfactorily.
• Coordinate with other departments to ensure guest requests are fulfilled and surpass guest expectations.
• Prepare and disseminate front desk reports to management, outlining daily operations and guest feedback.
• Supervise the front office team, delegating tasks and providing guidance to ensure smooth daily operations.
• Ensure the reception area is tidy and welcoming, reflecting the hotel's high standards and inviting atmosphere.