Company Overview

Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting job seekers with suitable roles meticulously tailored to fit their skills and career goals. With a dedicated team of 2-10 employees, we ensure a personalized approach to human resources solutions. For more information, you can visit our website at Gamut HR Solutions.

Job Overview

We are seeking a dynamic Customer Success Specialist in the Retail sector to be a part of our team in Hyderabad. This full-time, mid-level position requires a candidate with 4 to 6 years of experience to effectively manage customer relationships and ensure a positive experience with our retail solutions.

Qualifications and Skills

• Excellent communication skills (Mandatory skill): Clearly and effectively communicate with customers, both written and verbally, to understand their needs and provide solutions.
• Problem-solving abilities (Mandatory skill): Strong capability to analyze issues and find innovative solutions to meet customer requirements.
• Customer relationship management (Mandatory skill): Proven experience in managing and nurturing ongoing relationships with customers to ensure satisfaction and loyalty.
• Empathy and patience: Ability to empathize with customer concerns and demonstrate patience while resolving issues.
• Product knowledge: Thorough understanding of retail products and services to provide accurate information and guidance to customers.
• Technical proficiency: Ability to use various customer relationship management software and tools to track interactions and manage customer data efficiently.
• Analytical skills: Capacity to analyze customer feedback and data to improve service offerings and customer satisfaction.
• Time management: Effectively manage time to meet deadlines and customer needs, prioritizing tasks to ensure timely responses.

Roles and Responsibilities

• Act as the primary point of contact for retail customers, addressing their queries and concerns promptly and professionally.
• Develop and maintain strong, long-term relationships with retail clients to foster loyalty and satisfaction.
• Provide training and support to customers on product usage and functionality, enhancing their experience and value gained from the product.
• Collaborate with internal teams to ensure swift resolution of customer issues and enhance service delivery.
• Gather and analyze customer feedback to inform product and service improvements.
• Proactively identify opportunities for account expansion and upselling based on customer needs and business growth objectives.
• Maintain comprehensive records of customer interactions and follow-ups in CRM systems.
• Stay updated on industry trends and best practices to continuously improve customer success strategies in the retail sector.