Job Description

Role: Implementor/Customer Success Manager

Employment: Full-time

Primary mode of work: On-site

Base Location: Mumbai

What are we looking for?

We are looking for an experienced engineer who can understand the on-site construction activities and at the same time is comfortable working with software. The ideal candidate will be a creative thinker who has strong managerial skills. Candidate should be able to communicate effectively in order to understand the criteria of a project and then configure the customer account accordingly.

Responsibilities include the following:

Work with internal Implementation/operations team to understand business objectives and translate them into

• Collaborate with customer teams to get product implemented in organization and on field for existing as well as new features

• Defines and communicates the vision, goals, and strategies to effectively align teams

• Manage program and project teams for optimal return-on-investment, coordinate and delegate cross-project initiatives

• Understanding the followed site process and then suggesting/solving problems digitally through our software product

• Command on training, setup/configuration process

• Identify and troubleshoot problems remotely by conducting periodic customer review meets virtual/physically as per the need of the hour and go deep to solve problems at field level

• Handle the user engagement with proper grooming, timely planning and execution

• Tracks product use and impact on end users

• Meets with customers to gather information and feedback

• Product demonstration to the users/customers

• Innovative thought process to establish connect with client

Required qualification, experience & Skill set:

• Bachelor’s degree from an accredited institute with relevant work experience

• Understanding of the SaaS product implementation processes

• Understanding of the construction processes

• Knowledge of MS office & advantage if knowledge on project scheduling software like

Primavera/MS Project

• Self-motivated and capable of working independently and managing multiple priorities

• Good communication skills, a team player and collaborator