Company Overview

Gamut HR Solutions is dedicated to helping individuals find the right job opportunities. Headquartered in Hyderabad with a small team of 2-10 employees, the company is known for its personalized and effective HR solutions. To learn more, visit our website.

Job Overview

We are seeking a Junior Customer Relationship Management (CRM) professional with a minimum of 1 year to a maximum of 3 years of experience. This is a full-time position based in Hyderabad, aimed at enhancing customer satisfaction and fostering strong client relationships.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers and team members (Mandatory skill)
• Strong time management abilities to ensure timely responses and efficient task completion (Mandatory skill)
• Comprehensive product knowledge to assist and guide customers accurately (Mandatory skill)
• Proven problem-solving skills to address and resolve client issues promptly
• High level of empathy to understand and address customer needs
• Patience in dealing with various customer scenarios and ensuring customer satisfaction
• Effective conflict resolution skills to handle disagreements and create positive outcomes
• Adaptability to adjust to changing customer needs and company policies

Roles and Responsibilities

• Manage customer queries and provide accurate information about products and services
• Maintain positive business relationships to ensure future sales
• Collaborate with the sales team to align customer strategies
• Identify and address customer issues and complaints swiftly to ensure a seamless customer experience
• Track and document customer interactions and transactions, providing detailed reports and feedback
• Develop and implement customer loyalty programs to retain existing clients
• Conduct market research to stay informed of industry trends and customer preferences
• Participate in team meetings to share insights and improve overall customer service practices