Company Overview

Gamut HR Solutions is dedicated to helping you find the right job. With 2-10 employees, this Hyderabad-based company specializes in recruitment and HR solutions to connect job seekers with suitable employment opportunities. Discover more at Gamut HR Solutions.

Job Overview

We are seeking a Customer Relationship Executive to join our team in Hyderabad. This is a full-time, junior position requiring 1-3 years of work experience. The ideal candidate will excel in communication, customer service, and sales skills.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Proven customer service expertise (Mandatory skill)
• Strong sales capabilities with the ability to close deals (Mandatory skill)
• Effective problem-solving skills to handle diverse customer issues
• Strong interpersonal abilities to build and maintain relationships
• Efficient time management for handling multiple tasks simultaneously
• Negotiation skills to effectively resolve conflicts and facilitate agreements
• Empathy to understand and relate to customer needs and concerns

Roles and Responsibilities

• Build and maintain strong relationships with customers to promote retention and loyalty
• Act as a point of contact for customer inquiries, providing prompt and accurate information
• Resolve customer complaints and issues efficiently and effectively
• Collaborate with the sales team to identify and develop new business opportunities
• Regularly update customer information and records with detailed and accurate data
• Track customer interactions and feedback to report on trends and areas for improvement
• Assist in the development and implementation of strategies to enhance customer satisfaction
• Stay updated on industry trends and company services to offer knowledgeable support