Company Overview

Gamut HR Solutions is a dedicated recruitment firm based in Hyderabad, committed to helping individuals find the right job. With a small team of 2-10 employees, we offer personalized recruitment services to match candidates with the right opportunities. For more information, visit our website at Gamut HR Solutions.

Job Overview

We are seeking a motivated and experienced Customer Relationship Executive to join our team in Hyderabad. This is a full-time, mid-level position requiring 4 to 6 years of work experience. The ideal candidate will possess excellent communication, customer service, and sales skills.

Qualifications and Skills

• Proven experience in customer relationship management with a minimum of 4 years and a maximum of 6 years.
• Excellent communication skills (Mandatory skill) to interact effectively with customers and colleagues.
• Outstanding customer service skills (Mandatory skill) to address and resolve customer inquiries and issues.
• Solid sales skills (Mandatory skill) to identify opportunities and facilitate the sales process.
• Strong problem-solving abilities to identify and rectify issues efficiently.
• High level of empathy to understand and address customer needs.
• Effective interpersonal skills to build and maintain positive relationships with clients.
• Strong negotiation skills to facilitate successful agreements with customers.
• Excellent time management skills to handle multiple customer interactions and tasks effectively.

Roles and Responsibilities

• Manage and monitor customer accounts to ensure sustained satisfaction and loyalty.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Identify sales opportunities and actively promote products or services to customers.
• Collaborate with internal teams to ensure a seamless customer experience.
• Maintain detailed records of customer interactions and transactions.
• Analyze customer feedback to improve processes and services.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Regularly update customers on new products, services, or developments within the company.