Company Overview

Guardian Angel Homecare Private Limited is a pioneer in professional home healthcare services, being South India's first QAI accredited provider. Established in 2012 and headquartered in Kochi, Kerala, the company extends its compassionate services to Kochi and Tiruvalla. Guardian Angel Homecare is dedicated to delivering exceptional care in line with international standards, driven by a mission to enhance lives through compassionate care.

Job Overview

We are seeking a dedicated Quality Officer to join our team at Guardian Angel Homecare Private Limited. This is a full-time, junior position based in Ernakulam, requiring 1 to 3 years of relevant work experience. The Quality Officer will play a crucial role in maintaining and enhancing the quality standards of our homecare services, ensuring compliance with regulatory requirements and promoting continuous improvement.

Qualifications and Skills

• Quality Assurance (Mandatory skill) is essential for implementing and overseeing processes that uphold service standards and meet client expectations.
• Regulatory Compliance knowledge is vital in ensuring that all homecare services adhere to necessary laws and regulations.
• Auditing skills are important for conducting thorough examinations of processes and identifying areas for enhancement.
• Process Improvement abilities are required to drive efficiency and effectiveness within service delivery models.
• Proficiency in Data Analysis is crucial for interpreting data and making informed decisions to enhance service quality.
• Strong Problem Solving capabilities are necessary for addressing and mitigating any quality related challenges.
• Attention to Detail is imperative in maintaining high standards and ensuring the accuracy of care protocols.
• Excellent Communication Skills are needed for effectively interacting with team members, clients, and stakeholders.

Roles and Responsibilities

• Monitor and evaluate the quality of healthcare services provided to ensure they meet prescribed standards.
• Develop and implement quality assurance policies and procedures in alignment with QAI accreditation requirements.
• Conduct regular audits and inspections to assess adherence to regulatory and organizational standards.
• Analyze data and feedback to identify trends and areas for service enhancement.
• Collaborate with cross-functional teams to drive process improvement initiatives.
• Prepare detailed reports on quality assurance findings and create action plans for improvements.
• Ensure clear communication of quality standards to all stakeholders and provide training where necessary.
• Resolve any quality-related issues promptly and effectively, ensuring minimal service disruption.