Overall:

· The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues.

Review supervisory reports and take correction actions where necessary (calling upon CG, Client)

·Role:  Branch managers oversee the performance of other employees who work in their branches.

Job Responsibilities:

· Manage daily operations of branch office to meet business goals.

· Supervise and guide a team of professionals to maximize revenue.

· Develop safe and positive work environment for staffs.

· Ensure customer satisfaction by delivering timely services.

· Regular client visits.

· Develop strong working relationship with potential clients for new business opportunities within the assigned area.

· Analyse capital budget and expenses to find opportunities for cost-effectiveness and profitability.

· Develop business plans for optimal use of resources and time.

· Assist in interviewing, recruiting, and training staffs.

· Develop marketing plans to achieve sales target and increase brand visibility within the assigned area.

· Should keep updated about the competition, market trends, new services, competitors pricing and identify potential opportunities.

· Organize regular meetings with management to discuss about business updates, issues and opportunities.

· Train staffs on daily responsibilities, brand promotion and customer service activities.

· Evaluate employee performance and develop individual development plans.

· Evaluate existing business procedures and recommend improvements.

· Address customer issues and queries in accurate and timely manner.

· Ensure there are no revenue leakages within the branch.

· Quality assurance in all aspects of our business.