Company Overview

Future Tech Corporate Solution is a staffing and recruiting powerhouse headquartered in Coimbatore. Specializing in tech talent placement, the company is known for fostering successful partnerships between job seekers and leading firms. With a intimate team of 2-10 employees, we are dedicated to empowering career growth through expert placements and comprehensive training programs.

Job Overview

The Customer Service Representative role at Future Tech Corporate Solution is ideal for freshers looking to build a career in customer service. This full-time position is located in our Chennai office. As a fresher-level role, no prior work experience is required. The role expects candidates to leverage their communication, problem-solving, and patience skills to assist clients effectively.

Qualifications and Skills

• Excellent communication skills to effectively exchange information with customers and resolve queries (Mandatory skill).
• Strong problem-solving abilities for analyzing customer issues and providing appropriate solutions (Mandatory skill).
• Patience in handling difficult customer interactions and ensuring a calm, positive experience (Mandatory skill).
• Empathy to understand and relate to customers' feelings and perspectives for a more genuine assistance.
• Time management skills to efficiently prioritize tasks and ensure timely resolution of customer inquiries.
• Conflict resolution skills to handle disputes and discrepancies in a professional, constructive manner.
• Adaptability to adjust to various client needs and company procedures in a fast-paced environment.
• Active listening capabilities to fully comprehend client requirements and provide thorough, clear responses.
• Malayalam Mandatory

Roles and Responsibilities

• Serve as the first point of contact for customer calls, emails, and inquiries, ensuring high customer satisfaction.
• Utilize communication skills to clearly and effectively resolve product or service issues.
• Employ problem-solving skills to troubleshoot and resolve customer complaints in a timely manner.
• Document and track all interactions and issues according to standard operating procedures.
• Escalate unresolved issues to appropriate departments or supervisors while maintaining accountability for follow-through.
• Maintain a thorough knowledge of the latest company products, services, and policies to provide accurate information.
• Contribute to team efforts by consistently meeting or exceeding individual and company performance goals.
• Participate in training programs and workshops to enhance customer service skills and update product knowledge.