Key Responsibilities:

1. Customer Interaction:

• Handle inbound and outbound calls, emails, and chats in both Hindi and English.
• Provide accurate information and resolve customer queries effectively.
• Maintain a polite, empathetic, and professional tone during all interactions.

1. Problem Solving:

• Identify customer needs and provide solutions or escalate issues to the appropriate department when necessary.
• Ensure timely resolution of complaints and queries, maintaining high customer satisfaction.

1. Documentation:

• Record and maintain customer interactions and feedback in the company database accurately.
• Prepare daily/weekly reports as required.

1. Team Collaboration:

• Coordinate with internal teams to resolve customer issues promptly.
• Participate in team meetings and training sessions to improve service quality.

1. Service Quality:

• Adhere to quality and compliance guidelines set by the company.
• Strive to meet or exceed individual and team performance metrics (e.g., response time, customer satisfaction).

Key Requirements:

1. Language Proficiency:

• Fluent in Hindi and English (spoken and written).