Client Relationship Executive

Experience: 2 to 3 years

Location: Eranakulam,Vytila

Skills Required:

• Communication Skills: Clear and effective verbal and written communication.
• Interpersonal Skills: Build trust and maintain positive relationships with clients.
• Problem-Solving: Address client issues and provide quick, effective solutions.
• Customer Focus: Understand client needs and exceed their expectations.
• Negotiation Skills: Manage agreements and handle client objections tactfully.
• Empathy: Understand and relate to clients’ perspectives and emotions.
• Time Management: Prioritize tasks to handle multiple clients efficiently.
• Conflict Resolution: Manage disputes or dissatisfaction diplomatically.
• Analytical Thinking: Use data to understand client behavior and improve service.
• Product Knowledge: Deep understanding of the company’s offerings.
• CRM Proficiency: Expertise in tools like Salesforce or HubSpot for client management.
• Sales Orientation: Upsell and cross-sell services based on client needs.
• Adaptability: Handle diverse clients and respond to changing requirements.
• Team Collaboration: Work closely with internal teams to ensure client satisfaction.
• Networking: Build a robust network of industry contacts.