As a Customer Support Executive at Fuaark Company, you will be responsible for providing exceptional customer service to our clients via email and WhatsApp channels. You will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and analyzing customer requirements.

Responsibilities:

• Handling Customer Queries over Whatsapp and Mails
• Analyzing Customer Requirements
• Ownership of Customer Issues and Resolving Them on a Priority
• Prioritizing Customer Queries
• Ensuring Customer Satisfaction

Requirements:

• Excellent verbal and written communication skills in English.
• Prior experience in customer support or a similar role preferred.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency in using email and messaging platforms for customer communication.
• Ability to work independently with minimal supervision.
• Customer-centric mindset with a passion for delivering exceptional service.
• Flexibility to work in shifts, including weekends and holidays, as needed.

Benefits:

• Opportunities for professional development and advancement within Fuaark.
• Employee discounts on Fuaark products.
• Monthly 2 Paid leaves
• Positive and supportive work environment with opportunities for collaboration and teamwork.