As a Chat Support Executive at Fuaark, you will be the first point of contact for our customers through our online chat platform. You will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services. Your role is crucial in ensuring a positive customer experience and maintaining our brand's reputation for excellent service.

Responsibilities:

• Respond promptly to customer inquiries via chat, providing accurate information and assistance.
• Address customer concerns, issues, and complaints with professionalism and empathy.
• Assist customers with product information, order status, shipping details, returns, and other queries.
• Escalate complex or unresolved issues to the appropriate department while ensuring a timely resolution.
• Stay up-to-date with our product range, promotions, and company policies to provide accurate and helpful information.
• Assist customers in placing orders, making changes to orders, and processing returns or exchanges.
• Work closely with other customer support team members to ensure a consistent and high-quality service.
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Requirements:

• Previous experience in a customer support role, preferably in a chat support or e-commerce environment.
• Excellent written communication skills with a strong command of the English language.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving skills and the ability to think on your feet.
• Customer-focused attitude with a commitment to delivering exceptional service.
• Proficiency in using chat support software, CRM systems, and other customer service tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.