Company Overview

FRUGE IT SERVICES, headquartered in Hyderabad, is a leading consultancy recruitment company within the Human Resource industry. With a team of 201-500 employees, the company specializes in hiring individuals for consulting positions across various industries, providing expert advice and solutions to improve client performance and solve complex problems. For more information, visit our website at www.siraconsulting.com.

Job Overview

FRUGE IT SERVICES is seeking a SR International Voice Associate for a full-time, mid-level position located in Hyderabad. The role involves providing international customer support and requires excellent communication skills. Candidates should have prior experience in international voice processes and be comfortable working night shifts.

Qualifications and Skills

• International Voice Experience (Mandatory skill)
• International Customer Support Only (Mandatory skill)
• Excellent Communication (Mandatory skill)
• No Regional Languages
• Customer Query Solving
• Able to Work With Night Shift

Roles and Responsibilities

• Handle international customer queries and provide effective resolutions within stipulated timelines.
• Maintain a high level of professionalism and ensure customer satisfaction.
• Collaborate with internal teams to escalate issues and find quick solutions.
• Document all customer interactions and maintain accurate records.
• Conduct follow-up calls to ensure the resolution of queries and gauge customer satisfaction.
• Adapt to changing processes and systems to improve efficiency and customer service quality.
• Participate in training sessions to stay updated with the company's products and services.
• Work night shifts as required to cater to international customers.