Company Overview

Tiamoz by Fracspace Private Limited is a new ultra-luxury spa located in the prime area of the city, Banjara Hills, Hyderabad.

Job Overview

We are seeking a dedicated Spa Operations Manager to join our dynamic team in Hyderabad. As a mid-level position requiring 4 to 6 years of experience, this full-time role involves overseeing spa operations to ensure exceptional client experiences. The ideal candidate will effectively manage resources while driving business growth and collaboration in the wellness sector.

Qualifications and Skills

• Spa Management (Mandatory skill): Expertise in managing spa operations to deliver high-quality client experiences.
• Inventory Management (Mandatory skill): Proficiency in handling spa inventory to ensure smooth operations and cost efficiency.
• Marketing (Mandatory skill): Skills in devising marketing strategies to enhance the spa's visibility and attract more clients.
• Customer Service: Demonstrable experience in enhancing customer satisfaction and responding effectively to client needs.
• Staff Training: Ability to train and develop spa staff, fostering a culture of excellence and continuous improvement.
• Budgeting: Competence in managing budgets, optimizing resource use, and maximizing profitability.
• Quality Control: Ensuring high standards of service and compliance with health and safety regulations.
• Problem Solving: Strong problem-solving abilities to address operational challenges and improve service delivery.

Roles and Responsibilities

• Develop and execute strategies to drive business in new and existing markets, enhancing the spa's market presence.
• Partner with Talent Acquisition to identify and recruit top sales talent, contributing to a high-performing team.
• Mentor employees to help them achieve individual and team objectives, fostering a supportive work environment.
• Ensure operational efficiency by managing spa facilities and resources effectively.
• Implement quality control measures to maintain high service standards and client satisfaction.
• Oversee inventory management to ensure availability and cost-effectiveness of spa supplies.
• Conduct regular staff training sessions to enhance knowledge and service delivery skills.
• Prepare financial reports and budgets to optimize resource allocation and support business growth.