Company Overview

Welcome to FracSpace! We are a leading fractional ownership company revolutionizing the world of real estate. Our innovative platform empowers individuals to own a fraction of a property, unlocking new opportunities for investment, collaboration, and shared ownership.

Job Overview

FracSpace Private Limited is seeking a Junior Guest Relations Manager to join our dynamic team in Candolim,. This full-time position requires 1 to 3 years of work experience in a similar role. The ideal candidate will be responsible for enhancing guest experience and ensuring high levels of customer satisfaction.

Qualifications and Skills

• Strong communication skills (Mandatory skill)
• Patience when dealing with guests and team members (Mandatory skill)
• Effective conflict resolution abilities (Mandatory skill)
• Proven customer service experience in a similar role within the hospitality or real estate industry
• Ability to solve problems quickly and efficiently
• High level of empathy to understand guest needs and concerns
• Keen attention to detail to ensure a smooth and enjoyable guest experience
• Adaptability to handle a diverse range of guest inquiries and situations

Roles and Responsibilities

• Develop and execute strategies to drive business in new and existing markets
• Partner with Talent Acquisition to identify and recruit top sales talent
• Mentor employees to help them achieve individual and team objectives
• Provide personalized guest experiences by addressing guest inquiries, concerns, and feedback professionally and promptly
• Coordinate with various departments to ensure seamless guest services
• Maintain accurate guest records and report feedback to higher management for continuous improvement
• Implement guest satisfaction surveys and analyze results to enhance service quality
• Monitor and respond to guest reviews on various platforms to maintain the company's positive reputation