Job title: Customer Care Representative( Immediate) 

Experience: Less than 1 year

Job Location: Hyderabad

Job Overview

We are hiring a Customer Care Representative (Immediate) at FracSpace Private Limited, a leading fractional ownership company in the real estate industry. This is a full-time position based in Hyderabad, Telangana, India. As a Customer Care Representative, you will be responsible for providing exceptional customer service and support to our clients.

Qualifications and Skills

• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office suite
• Strong sales operations knowledge
• Experience with Customer Relationship Management (CRM) software
• Exceptional customer service skills and ability to resolve customer issues
• Proven track record in sales management
• Strong interpersonal skills and ability to build positive customer relationships
• Highly organized and detail-oriented
• Ability to work in a fast-paced environment and handle multiple tasks
• Passion for providing outstanding customer care

Roles and Responsibilities

• Develop and execute strategies to drive business in new and existing markets
• Partner with Talent Acquisition to identify and recruit top sales talent
• Mentor employees to help them achieve individual and team objectives
• Provide exceptional customer service and support to clients
• Handle customer inquiries and resolve issues in a timely and professional manner
• Maintain and update customer records in the CRM system
• Collaborate with cross-functional teams to ensure customer satisfaction
• Conduct customer satisfaction surveys and analyze data to improve service quality
• Stay up-to-date with industry trends and customer needs
• Assist in organizing and managing customer events and promotional activities