East Delhi
Full-Time
Junior: 1 to 3 years
Posted on Oct 04 2024

About the Job

Skills

Sales skills
Excellent communication skills
Active listening
Persuasion
Customer service
Phone etiquette
Problem-solving
Time management

*Job Title: Telecaller*


*Job Summary:*


We are seeking a highly motivated and results-driven Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to customers and prospects to generate leads, promote products/services, and build relationships. Your goal will be to meet or exceed sales targets while providing excellent customer service.


*Key Responsibilities:*


*Sales and Lead Generation:*


- Make outbound calls to customers and prospects to generate leads and promote products/services

- Identify and qualify potential customers based on their needs and interests

- Build relationships with customers to increase sales and customer loyalty

- Meet or exceed sales targets and performance metrics


*Customer Service:*


- Respond to customer inquiries and provide information about products/services

- Resolve customer complaints and concerns in a professional and timely manner

- Provide excellent customer service to build trust and loyalty


*Communication and Interpersonal Skills:*


- Communicate effectively with customers, colleagues, and management

- Build rapport with customers to understand their needs and preferences

- Collaborate with team members to achieve sales and customer service goals


*Data Entry and Record-Keeping:*


- Accurately enter customer data and interactions into CRM software

- Maintain accurate records of sales, customer interactions, and lead generation


*Training and Development:*


- Participate in training sessions to improve sales, customer service, and product knowledge

- Stay up-to-date on industry trends, products, and services


*Performance Metrics:*


- Meet or exceed sales targets

- Achieve customer satisfaction targets

- Maintain high call quality and productivity standards

- Adhere to company policies and procedures


*Requirements:*


- High school diploma or equivalent required; bachelor's degree preferred

- 1-2 years of experience in telesales, customer service, or related field

- Excellent communication, interpersonal, and customer service skills

- Ability to work in a fast-paced environment and meet sales targets

- Strong organizational and time management skills

- Proficient in CRM software and Microsoft Office

- Ability to work flexible hours, including evenings and weekends


*Preferred Qualifications:*


- Experience in outbound sales or telemarketing

- Knowledge of industry-specific products or services

- Bilingual or multilingual skills

- Previous experience working with CRM software


*What We Offer:*


- Competitive salary and commission structure

- Opportunities for career advancement and professional growth

- Comprehensive training program

- Collaborative and supportive work environment

- Recognition and rewards for outstanding performance


*Work Environment:*


- Call center environment

- Outbound calls to customers and prospects

- Flexible hours, including evenings and weekends


*How to Apply:*


If you are a motivated and results-driven individual with excellent communication and customer service skills, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!


About the company

One of the India-US venture funds assisting to run against the financial crunch. Foxhog has been a pioneer of investing in global technology products, healthcare, finance, real estate , fintech, aerospace and technology-led businesses.

Industry

Investment Banking

Company Size

5001-10000 Employees

Headquarter

Los Angeles USA

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