1.      To help and assist the Front Office Manager in organizing and running

1. To be warm, friendly and courteous to guests
2. To achieve optimum sale of rooms through proper yield management
3. To supervise the reception counter
4. To check all VIP rooms
5. To initiate action on all mail coming into the department
6. To initiate action on all group bookings and block rooms in the reservation register
7. To complete statistics maintained on a daily/ weekly or a monthly basis as per procedure
8. To follow up with the local travel agent for requirements of a group before their arrival
9. To maintain appropriate guest history records
10. To greet guests on arrival and provide timely assistance at check-in.
11. To advise the general manager of all VIP arrivals and also to escort all VIPs to their rooms.
12. To report on a weekly basis, all views, suggestions/ comments of guests met
13. To assist guests immediately if they have any problems with the services provided by the Hotel.
14. To pay special attention to special requests on rooms, services and complaints of house guests
15. To ensure proper compliance with the unit and corporate policies with regard to lobby administration
16. To promote sales and develop business contacts for the Hotel and the company.
17. To keep constant contact with related departments such as housekeeping, engineering, F&B service and others.
18. To arrange for outside errands required by guests and management.
19. To keep a check on guest elevator services and ensure their smooth operation.
20. To take rounds of the entire Hotel to ensure smooth operation in all areas.