Company Overview

Forte Recruitment Consultants, headquartered in Kochi, India, is

Qualifications and Skills

• Strong customer service skills to effectively interact with clients and address their software issues. (Mandatory skill)
• Proficiency in SQL for managing and querying databases effectively. (Mandatory skill)
• Experience with ERP systems to support and troubleshoot enterprise software applications. (Mandatory skill)
• Excellent troubleshooting skills to diagnose and resolve software-related issues promptly.
• Experience in database management to maintain and optimize database systems for software solutions.
• Strong problem-solving abilities to evaluate issues and develop effective solutions swiftly.
• Ability to create clear and concise technical documentation for software applications and solutions.
• Experience in software deployment processes to ensure efficient implementation of software solutions.

Roles and Responsibilities

• Provide technical support to clients through various communication channels, ensuring high customer satisfaction.
• Diagnose software-related issues reported by clients and offer effective solutions in a timely manner.
• Collaborate with development teams to address and resolve clients' technical concerns.
• Maintain and manage customer databases to ensure data integrity and accessibility.
• Ensure proper implementation and deployment of software applications for client systems.
• Document technical procedures and troubleshooting processes for knowledge sharing.
• Continuously update technical skills and knowledge to keep up with evolving software technologies.
• Participate in regular team meetings to discuss ongoing issues and develop better support strategies.