Company Overview

FLY Consulting Services is a prominent placement company headquartered in Hyderabad, focusing its operations in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. With a commitment to connecting clients with top talent, the company offers diverse staffing solutions across various industries. Backed by a skilled team, FLY Consulting Services delivers tailored recruitment services, ensuring that clients and candidates find their best fit.

Job Overview

FLY Consulting Services is seeking a fresher for a full-time position in the International Voice Process role. This opportunity is designed for individuals looking to start their career in the staffing and recruiting industry. The position is based in Hyderabad and is a fantastic opportunity for growth and professional development in an international setting.

Qualifications and Skills

• International Voice Process (Mandatory skill) is essential to facilitate clear and effective communication with clients from different cultural backgrounds.
• Fluency in English is required for effective communication in an international environment, ensuring understanding and accurate information exchange.
• Excellent communication skills include active listening, clarity, and empathy, which are necessary for understanding client needs and maintaining positive interactions.
• Customer service orientation is vital for addressing client inquiries, resolving issues, and ensuring a positive experience with our services.
• Problem-solving abilities are important for identifying issues quickly and providing effective solutions to enhance client satisfaction and service efficiency.
• Voice Process expertise is required to manage the nuances of verbal communication and enhance the clarity and impact of interactions.
• Ability to adapt to different client requirements and expectations, ensuring high-quality service delivery at all times.
• Basic familiarity with computer operations to efficiently handle tasks that involve data entry or online communication tools.

Roles and Responsibilities

• Manage incoming and outgoing calls effectively to provide excellent customer service and address client needs promptly.
• Collaborate with team members to deliver consistent and efficient communication solutions for diverse client requirements.
• Maintain a high level of professionalism and empathy in all interactions to build strong client relationships and trust.
• Identify and resolve client concerns by providing accurate and timely solutions to enhance customer satisfaction.
• Collect and document essential client information accurately for internal processing and future reference.
• Adapt communication strategies to the cultural sensitivities and expectations of international clients.
• Participate in training sessions and team meetings to continuously improve communication skills and service delivery.
• Stay informed on company services and industry developments to provide informed responses and proactive solutions to clients.