Dear Candidate,

Greetings from FLY Consulting Services!!

We have an immediate requirement with one of our clients for the International Voice Process.

Go through below job profile and apply accordingly.

**Excellent English communication is mandatory for this job**

CTC:- 3,00,000 to 3,60,000 per Annum for Fresher and Experienced

Experience:- Freshers are eligible (BE/B.TECH freshers are not eligible).

Job Title: Customer Support Associate – International Voice

CTC:- 3,00,000 to 3,60,000 per Annum

Eligibility:- Plus 2 to any graduate

Experience:- Freshers are eligible (BE/B.TECH freshers are not eligible).

Shift Timings:- US shift timings(Night Shift only).

Work loc:- Gachibowli

Cab:- 1 way drop till 20KMS.

Role Description:

A CSA in this role responds to customer queries and provides

resolution, support and assistance to the customers who calls pertaining to

existing/new queries on services provided by the client. The Agent will play an integral

role in improving the customer experience by providing fast, friendly and effective

service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

 Revert on calls to customer on a variety of issues

 Update and process information accurately into the system(s)

 Resolve customer problems in a timely manner

 Take ownership & deliver on customer commitments

 Liaise with others within the process in the event where a customer query

cannot be resolved at first point of contact

 Clear Communication - during all conversations with customers, uses simple

English that delivers information and solutions in an easy manner

 Professional Focus - demonstrates a high level of personal and professional

integrity when dealing with customers as well as treats all customers with

empathy, respect and consideration.

 Ability to solve problems – look for solutions aligned to customer’s perspective

and deliver on all commitments

 Teamwork – consistently work together, trust each other and engage in

constructive conversations for the good of the team