Company Overview

FLY Consulting Services is a promising placement company operating mainly in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. With a team of experienced professionals, we provide staffing and placement solutions across different industries and sectors. Our goal is to connect our clients with the best prospects and help applicants find suitable employers.

Job Overview

We are hiring for the role of International Voice Process. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in international voice process, inbound voice process, outbound voice process, semi voice, customer service, and voice process.

Qualifications and Skills

• 1-3 years of experience in international voice process.
• Excellent verbal and written communication skills.
• Knowledge of inbound and outbound voice processes.
• Experience in handling semi voice processes.
• Strong customer service skills and ability to handle customer queries or complaints.
• Good problem-solving and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to work in rotational shifts.
• Proficiency in using CRM software and other communication tools.
• Ability to work well in a team and collaborate effectively.

Roles and Responsibilities

• Handle incoming and outgoing calls from international clients.
• Provide exceptional customer service and resolve customer queries or issues.
• Assist customers in a professional and courteous manner.
• Follow call scripts and adhere to company policies and procedures.
• Maintain accurate documentation of customer interactions.
• Meet and exceed performance targets and goals.
• Collaborate with team members to achieve team objectives.
• Stay updated with product knowledge and industry trends.
• Handle escalated customer complaints with empathy and professionalism.
• Ensure customer satisfaction and retention.