Company Overview

FLY CONSULTING SERVICES is a promising placement company operating in Telangana. We offer a range of staffing and placement solutions across different industries for companies of all sizes. Our experienced professionals connect clients with the best prospects, allowing them to focus on their core business. For more information, visit our website at www.flyconsultingservices.com.

Job Overview

We are looking for freshers for the position of International Non-Voice Process at our Hyderabad office. This is a full-time role suitable for candidates with 0-1 years of work experience. The ideal candidate should have strong customer service skills.

For Interview call the numbers :- 7997995113,7997995119,7997995112,8886860861

Qualifications and Skills

• Customer Service (Mandatory skill)
• Good communication skills, both written and verbal
• Customer service orientation with a positive attitude
• Experience or familiarity with customer care executive roles
• Prior experience or knowledge of International BPO operations
• Capability to handle non-voice processes efficiently
• Ability to work in a dynamic and fast-paced environment
• Problem-solving skills to effectively address customer queries and issues

Roles and Responsibilities

• Handle international customer queries efficiently through non-voice channels
• Provide accurate and timely information to customers
• Maintain a high level of customer satisfaction by resolving issues promptly
• Collaborate with team members to meet and exceed service standards
• Keep records of customer interactions and transactions accurately
• Identify and escalate complex queries or issues to the proper channels
• Participate in training sessions to improve service capabilities
• Adhere to company policies and standard operating procedures for customer service