Company Overview

FLY Consulting Services is a dynamic staffing and placement company, primarily operating in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. Offering comprehensive recruitment solutions across various industries, the company ensures optimal employee placement to aid both applicants and employers. Headquartered in Hyderabad, FLY Consulting Services takes pride in its experienced team which connects clients with the best prospects, facilitating a focus on core business activities.

Job Overview

The role of International Chat Process at FLY Consulting Services requires a proactive individual with 1 to 3 years of experience. This full-time junior position is based in Chennai, where you will engage in international communication through proficient chat services to support business functions.

Qualifications and Skills

• Demonstrated expertise in International Chat Process (Mandatory skill), a key requirement for engaging with clients globally and navigating diverse communications efficiently.
• Proficient in Chat Process to handle and resolve customer inquiries and enhance client satisfaction through effective written communication.
• Familiar with Semi Voice processes, combining writing and verbal skills to cater to diverse customer service needs.
• Strong Customer Service skills to ensure a client-focused approach and promptly address potential issues or questions raised.
• Experience with Live Chat platforms to engage with customers in real-time, ensuring dynamic and immediate problem-solving capabilities.
• Background in International BPO operations is essential to understanding global business processes and maintaining a high service standard.
• Ability to empathize and communicate with people from different cultural backgrounds, ensuring effective and respectful interactions.
• Excellent time management and multitasking skills to handle multiple customer queries simultaneously and efficiently.

Roles and Responsibilities

• Interact with international clients through live chat, providing assistance and resolving inquiries promptly.
• Maintain detailed and accurate customer records, documenting interactions and solutions to improve future customer service experiences.
• Engage with clients to ascertain the issues encountered, offering solutions or conducting appropriate escalations when necessary.
• Collaborate with internal teams to address complex issues and improve the overall effectiveness of the chat process.
• Continuously update knowledge about business processes and changes, ensuring the delivery of up-to-date information to clients.
• Adhere to established quality standards and processes to ensure consistency in service delivery across the board.
• Contribute to team goals by meeting individual targets and sharing insights or suggestions for process enhancements.