Company Overview

FLY Consulting Services, headquartered in Hyderabad, operates primarily in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu, providing staffing and placement solutions across diverse industries. As a promising placement agency, it connects clients with top prospects, enabling them to focus on core business areas. With a specialized team of professionals, FLY Consulting Services ensures client needs are met by presenting potential candidates who satisfy all specified criteria.

Job Overview

We are seeking a Junior-level professional for the role of International Chat Process at our Pune location. This is a full-time position requiring 1 to 3 years of relevant work experience. The ideal candidate will manage communication through international chat platforms, ensuring exceptional service and prompt responses to meet customer satisfaction and company objectives.

Qualifications and Skills

• Proven experience in managing international chat processes to effectively handle customer inquiries and concerns with 1 to 3 years of relevant experience.
• Strong chat process skills to proficiently handle multiple chat sessions simultaneously and resolve issues promptly.
• Proficiency in semi-voice processes offering a balanced approach combining chat and verbal communication skills.
• Excellent customer service skills, demonstrating reliability and professionalism in assisting international customers and meeting their needs.
• Skillful in live chat systems, providing real-time support and improving customer satisfaction by utilizing technology effectively.
• Must have exceptional communication skills, both written and verbal, to interact clearly and professionally with international clients.
• Efficiency in multitasking within a fast-paced environment while maintaining attention to detail and ensuring a high level of accuracy.
• Ability to work collaboratively within a team and independently as needed, with a strong drive for continuous improvement and learning.
• International Chat Process (Mandatory skill): Demonstrated expertise in handling chat operations with international clients to ensure smooth and efficient communication.

Roles and Responsibilities

• Handle customer inquiries and resolve service-related issues promptly via international chat processes while maintaining high customer satisfaction levels.
• Manage multiple chat sessions simultaneously, ensuring prompt responses and follow-through to resolution for all customer queries.
• Maintain accurate records of customer interactions and transactions, documenting details, complaints, or comments to improve customer experiences.
• Identify and escalate priority issues to the appropriate channels, ensuring timely and effective resolutions as per company protocols.
• Collaborate with team members and other departments to enhance service delivery and strategies for international clientele.
• Stay current with system information, processes, and changes to ensure effective handling of customer queries and accurate dissemination of information.
• Provide continuous feedback and suggestions for process improvements to optimize workflow and customer satisfaction.