Company Overview

FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors and for companies of all sizes. Our goal is to connect our clients with the best prospects and help applicants find the right career path.

Job Overview

We are hiring a Customer Service Representative to join our team at FLY Consulting Services. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Malad, Maharashtra, India. The ideal candidate should have 1 to 3 years of experience in customer service.

Qualifications and Skills

• 1-3 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good knowledge of customer service principles and practices.
• Familiarity with CRM systems and practices.
• Ability to adapt to different communication channels (chat, phone, email).
• Experience with international chat and voice processes is a plus.
• Ability to work well in a team and collaborate with cross-functional departments.
• Strong attention to detail and accuracy.
• Positive and friendly attitude towards customers.

Roles and Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving customer issues via various channels (chat, phone, email).
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits.
• Maintain customer records by updating account information and documenting interactions.
• Assist customers with product information, pricing, and availability.
• Upsell and cross-sell products or services to customers as per their needs.
• Collaborate with cross-functional teams to resolve complex customer issues.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Meet personal and team productivity targets and contribute to the overall success of the customer service department.
• Stay up-to-date with product knowledge, company policies, and promotions.
• Provide feedback and suggestions to improve customer experience and internal processes.