Profile - Customer Support Executive

Experience - 0 to 2 yrs

Salary-30k-35k ctc

Location- Jaipur (Pratap Nagar)

Qualifications and Skills

• Proven communication skills with the ability to convey information clearly and effectively to clients.
• Strong problem-solving abilities to identify issues and provide efficient and creative solutions for customer inquiries.
• Empathy towards customers to understand their concerns and demonstrate a customer-first attitude.
• Patience in handling customer queries calmly, especially in challenging situations, to ensure a high level of service.
• Conflict resolution skills to confidently address and resolve disputes with clients in a professional manner.
• Active listening skills to understand customer needs accurately and advise appropriately.
• Effective time management skills to handle multiple customer interactions efficiently and meet response time expectations.
• Adaptability to swiftly adjust to different customer scenarios and evolving business needs.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries either via phone, email, or live chat.
• Identify customer needs effectively and provide tailored solutions to enhance satisfaction.
• Maintain a high level of professional knowledge about Flexzo HR services to assist and inform clients accurately.
• Escalate complex issues to the appropriate department, ensuring smooth and timely resolution.
• Document client interactions comprehensively for future reference and for improving service quality.
• Follow up with clients to ensure their issues and concerns are fully resolved to their satisfaction.
• Participate in training sessions to stay updated on the latest HR service offerings and customer service best practices.
• Contribute to a collaborative work environment by sharing insights and suggesting improvements.