Job description

Role & responsibilities:

Excellent Communication skills (written and verbal): Ability to communicate correctly and clearly with all customers in English.

Customer Focus: Ability to clearly understand customer needs and follow them. Ability to empathize with and prioritize customer needs. Demonstrates interpersonal skills with a diverse customer base.

Record Keeping of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.

Experience

• At least 2 years of experience in Sales.
• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximise satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/markets potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Work to meet all established sales targets.
• Continuously improve through feedback.