Job Overview

This full-time junior position is based in Bangalore Urban and requires 6months to 3 years of experience. Your role will involve providing exceptional customer service and support, ensuring the smooth operation of our client interactions and satisfaction.

Qualifications and Skills

• Excellent communication skills (Mandatory skill), essential for articulating solutions and resolving customer inquiries efficiently.
• Problem-solving abilities (Mandatory skill), crucial for identifying issues and crafting effective solutions in a timely manner.
• Empathy towards customers, pivotal in understanding and addressing customer concerns with care and attention.
• Patience in dealing with difficult situations, vital for maintaining a positive and composed demeanor while assisting clients.
• Ability to multitask, necessary for handling various customer interactions and tasks simultaneously without compromising quality.
• Knowledge of product/service offerings, essential for providing accurate and specific information to customers promptly.
• Attention to detail, important for ensuring accuracy in customer orders, interactions, and documentation.
• Ability to remain calm under pressure, key to managing high-stress situations while delivering consistent customer support.

Roles and Responsibilities

• Manage and respond to customer queries through various channels including phone, email, and chat.
• Provide accurate information about products and services to resolve customer inquiries effectively.
• Handle complaints and grievances patiently, aiming for amicable resolutions to improve customer satisfaction.
• Collaborate with internal teams to resolve issues and follow up on customer interactions for closure.
• Document and update customer records consistently, ensuring accuracy and reliability of information.
• Assist in training new team members by sharing insights and techniques for effective customer service.
• Work proactively to prevent potential issues by identifying patterns in customer feedback.
• Keep up-to-date with company products and services to maintain a high level of service delivery.