Company Overview

Fernandes & Associates is one of the leading overseas manpower consultancy firms, operating in the hospitality industry. With a team of 11-50 employees and headquartered in India, we specialize in providing top talent for various roles across the globe. For more information, visit our website at www.fernandesgroup.com.

Job Overview

We are seeking a dedicated Customer Service Representative to join our team. This is a full-time junior position that requires a minimum of 1 year to a maximum of 3 years of work experience. The job location includes areas such as Baga, Vasco da Gama, Panaji, Mangaluru, Bengaluru, Mumbai Suburban, and Udupi. If you are passionate about providing excellent customer service and thrive in a dynamic environment, we would love to hear from you.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving abilities (Mandatory skill)
• Patience (Mandatory skill)
• Empathy: The ability to understand and share the feelings of another.
• Ability to multitask: Efficiently managing multiple tasks and effectively prioritizing them.
• Conflict resolution skills: Proficient in resolving customer complaints tactfully and amicably.
• Attention to detail: Paying acute attention to customer needs and requirements.
• Knowledge of product/service: Comprehensive understanding of the products or services offered by the company.

Roles and Responsibilities

• Respond to customer inquiries promptly and courteously.
• Resolve customer complaints and issues in a timely and professional manner.
• Maintain a thorough understanding of the company's products and services.
• Provide accurate information to customers regarding product features, pricing, and availability.
• Document and track customer interactions, feedback, and complaints.
• Collaborate with team members to improve customer service processes.
• Continuously seek to enhance customer satisfaction and loyalty.
• Adhere to company policies and procedures in handling customer interactions.